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SHIPPING & RETURNS

SHIPPING

All purchases from Seekers include complimentary shipping to anywhere in Australia. If you’re in Melbourne, you’re welcome to click-and-collect your purchase from our practice at 203 Gerturde Street, Fitzroy. Please leave us a note at checkout and we will contact you to make an appointment.

Standard shipping times for in-stock non-prescription frames:

Metro Area Delivery: 2-3 business days

Regional Area Delivery: 4-8 business days

Standard shipping times for in-stock single vision prescription frames and contact lenses:

Metro Area Delivery: 1-2 Weeks 

Regional Area Delivery: 2-3 Weeks

 

RETURNS FOR CHANGE OF MIND

We want to make sure you are 100% satisfied with your purchase from Seekers so if you’re unsure if a product might suit you, we welcome you to attend our Fitzroy practice to try on in person.

For change of mind on a product that hasn’t been customised with your prescription, we offer an exchange or store credit for another item within 14 days. Goods being returned must be unworn, unmarked, undamaged and in their original packaging.

For items that have been customised with your prescription, these will be assessed on a case by case basis. Please notify us within 14 days of the receipt of your goods should you have any concerns.

FAULTY GOODS

We inspect and prepare every individual order to ensure you receive your item in perfect condition. If you feel something isn’t quite right with your product, please contact us so we can resolve it.

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