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SHIPPING & RETURNS

SHIPPING

All frame and contact lens purchases from Seekers include complimentary express shipping to anywhere in Australia. A $10 shipping charge may apply to accessories listed in our 'Little Things' category. If you’re in Melbourne, you’re welcome to click-and-collect your purchase from our practice at 203 Gertrude Street, Fitzroy. Please leave us a note at checkout and we will contact you to make an appointment.

Standard shipping times for in-stock non-prescription frames:

Metro Area Delivery: 2-3 business days

Regional Area Delivery: 4-8 business days

Standard shipping times for in-stock single vision prescription frames and contact lenses:

Metro Area Delivery: 1-2 Weeks 

Regional Area Delivery: 2-3 Weeks

International Shipping:

We ship internationally for a flat rate of $50 AUD. Shipping times can vary due to geographic location, customs and border control. We will update you with tracking information and a shipping estimate after you place your order. If you have any questions please contact us and we can guide you through the purchase process.

RETURNS FOR CHANGE OF MIND

We want to make sure you are 100% satisfied with your purchase from Seekers so if you’re unsure if a product might suit you, we welcome you to attend our Fitzroy practice to try on in person.

For change of mind on a product that hasn’t been customised with your prescription, we offer an exchange or store credit for another item within 14 days. Goods being returned must be unworn, unmarked, undamaged and in their original packaging.

For items that have been customised with your prescription, these will be assessed on a case by case basis. Please notify us within 14 days of the receipt of your goods should you have any concerns.

FAULTY GOODS

We inspect and prepare every individual order to ensure you receive your item in perfect condition. We provide a two-year warranty on all frames and a three-year warranty on all lenses and coatings. If you feel something isn’t quite right with your product, please contact us so we can resolve it. If you report the fault to us after the warranty period has expired we may still be able to help you, with each case assessed individually.

SALE TERMS AND CONDITIONS

All Seekers price promotions are not to be used in conjunction with another offer. Any Seekers ongoing promotional discounts are subject to review and change at any time.

  • Love at Second Sight - Seekers will provide a 20% discount to replace any lenses in existing frames. All frames are subject to review by the Seekers lab technician or retail manager to ensure we can suitably fit new lenses to existing frames.
  • Donate Your Old Frames - Seekers will provide you with a $20 off discount to any new purchase of complete frames and lenses from Seekers. This offer must be redeemed at the time of purchase of your new frames.

 

 

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